Response Multimedia Limited

Last updated: January 2026

1. Introduction

Response Multimedia Limited (“Response”, “we”, “us”, “our”) is committed to protecting personal information and being transparent about how it is collected, used, stored, and protected.

This Privacy Policy explains how we process personal data when you:

• Visit our website

• Engage with us as a client or supplier

• Attend our premises or events

• Otherwise interact with us

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We do not sell, rent, or trade personal data.

2. Who we are

Response Multimedia Limited is the data controller responsible for personal data processed in connection with our business.

Registered office:
Response Multimedia Limited
Unit 20 Albion Gateway
Battista Road
Burton upon Trent
Staffordshire
DE13 0FW
United Kingdom

Website:
https://www.response.events

3. Contact and data protection enquiries

We have appointed a Data Protection Lead who is responsible for overseeing data protection matters.

Email:
sammo@response.events

Post:
Data Protection Lead
Response Multimedia Limited
(Registered office address above)

4. Where we collect personal information from

We may collect personal information from you directly when you:

• Contact us by email, phone, website form, or social media

• Enquire about or engage our services

• Attend meetings, site visits, or events

• Provide feedback, testimonials, images, video, or other content

• Enter into contractual discussions with us

We may also collect:

• Limited technical information automatically when you visit our website

• CCTV footage when you visit our premises, for security purposes

In some circumstances, we may receive personal information from third parties such as business introducers, professional advisers, or publicly available professional sources.

5. Types of personal information we collect

Depending on your interaction with us, we may process:

• Identity data: name, job title, organisation

• Contact data: business email address, telephone number, postal address

• Communication data: emails, meeting notes, correspondence

• Marketing and preference data: opt-in or opt-out status

• Technical data: IP address, browser and device information

• CCTV images: where you visit our premises

We do not intentionally collect special category data such as health information, ethnicity, religion, or political opinions.

6. How and why we use personal information

We only process personal data where there is a lawful basis to do so. These include:

Contractual necessity

To respond to enquiries, prepare proposals, deliver services, manage client relationships, and fulfil contractual obligations.

Legitimate interests

To operate, manage, and grow our business in a professional and proportionate way, including:

• Maintaining client and supplier relationships

• Improving our services and website

• Ensuring network, system, and premises security

• Preventing fraud and unauthorised access

Legal obligation

To comply with applicable laws, regulations, and reporting requirements.

Consent

Where you have explicitly opted in, such as to receive marketing communications.

Where we rely on legitimate interests, we balance your rights and expectations against our business needs.

7. Marketing communications

We may use business contact details to send relevant B2B marketing communications where permitted by law, either on the basis of consent or legitimate interests.

You can opt out of marketing at any time by:

• Using the unsubscribe link in our emails, or

• Contacting us at sammo@response.events

Opting out of marketing will not affect essential service communications.

8. Website analytics and cookies

Our website is built using Framer and uses Framer’s built-in, privacy-focused analytics. These analytics:

• Do not use cookies for tracking

• Collect aggregated, anonymised usage information

• Do not track users across websites

• Are used solely to understand general website performance and usage

Because our website does not use analytics or marketing cookies, a cookie consent banner is not required under UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

We use only strictly necessary cookies required for basic website functionality.

9. Sharing personal information

We may share personal information with trusted third parties where necessary, including:

• IT and hosting providers

• Professional advisers (legal, accounting, insurance)

• Delivery and logistics partners

• Regulators or authorities where legally required

All third parties are required to:

• Process personal data only on our instructions

• Keep data secure and confidential

• Comply with applicable data protection law

10. International data transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations, or

• Standard Contractual Clauses with the UK Addendum

11. Data security and ISO 27001 alignment

We take information security seriously and have implemented appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure.

Our approach to information security aligns with the principles of ISO/IEC 27001, including:

• Risk-based assessment of information security threats

• Access controls based on least privilege

• Secure configuration of systems and devices

• Staff awareness of data protection and security responsibilities

• Incident management and breach response procedures

• Supplier and third-party security assurance

Access to personal data is limited to those who require it for legitimate business purposes and who are subject to confidentiality obligations.

12. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and contractual requirements.

Retention decisions take into account:

• The nature and sensitivity of the data

• Legal and regulatory obligations

• Ongoing business needs

Where appropriate, personal data may be anonymised and retained for analytical or statistical purposes.

13. Children

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal data relating to children.

14. Your rights

Under UK data protection law, you have rights including:

• Access to your personal data

• Correction of inaccurate data

• Erasure of data in certain circumstances

• Objection to processing

• Restriction of processing

• Data portability

• Withdrawal of consent where processing is based on consent

To exercise your rights, please contact sammo@response.events.
We aim to respond within one month.

15. Complaints

If you are unhappy with how we handle your personal data, please contact us first so we can address your concerns.

You also have the right to complain to the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

16. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available at:

https://www.response.events